Toyota review as a warning to any prospective customer about the manufacturing defect on Tacoma charcoal gray trucks
TACOMA BUYER BEWARE! Do not purchase the Toyota Tacoma in charcoal gray You will regret it, just like I am.
I did exactly that (bought a brand new Toyota Tacoma) and a few years later, the paint started fading at a drastic rate (see images below) and now Tayota says that their own faulty paint job will cost me $15,000 to fix. Their paint is a manufacturing error and to fix it, I must pay $15,000 for their manufacturing mistake - and if you buy this truck, you will too.
Full story: I bought a brand new Toyota Tacoma off the lot at a Toyota dealership in LA. This was the first year of the Tacoma brand new design. I specifically flew to LA to buy that exact truck color and then I drove it back to the bay area.
We have fairly mild weather here and I have 3 other cars in the family. So the truck and all the other cars are exposed to the exact same mild weather (it doesn't freeze here and the temperatures average in the 70s and low 80s).
After 2 years, the original manufacturers clear coat started to fade on the Tacoma and now, the paint is faded, splotchy, dull and milky white in sections. The entire roof has faded off. All lthe other cars are perfect.
Only the Tacoma is messed up. Obvioulsy the clearcoat was poorly applied or was defective.
When I went to ask Toyota fix this (clearly this is a manufacturing error), they refused and said that if they were to get it fixed, I would need to pay an additional $15,000 to repaint the hood, the roof and 2 other spots. 4 panels: $15,000 to repaint!
I wrote to the president of Toyota (Jack Hollis) who never answered me, but instead delegated the matter to a lady named Lyndzee (she refused to provide her last name). Toyota's answer to this matter: Toyota will do nothing to fix the problem and that I need to pay an additional $15,000 to have their faulty paint job fixed.
Im sure the other colors are fine.
But STAY AWAY FROM THE CHARCOAL GRAY! It WILL fade on your truck (see the images of my truck as proof) and TOYOTA will shirk any responsibility. So do yourself a favor and stay away from this color.
Im disgusted at their outright refusal to accept ownership and responsibility for whats clearly a defect. I have 4 cars in total.
The Tacoma is the only car that is messed up and it's the youngest of our vehicles. The paint on my new tacoma now looks like it's 30 years old!
Monetary Loss: $15.
Toyota Pros: Typically great engines.
Toyota Cons: Paint job on the charcoal gray is terrible.
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