Toyota of Lewisville Offers Quotes Over the Phone to Lure in Customers; Refuses to Honor Them
*** THESE PEOPLE ARE HUSTLERS AND SNAKES .... STAY AWAY! ***
My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the bank to get a cashier's check, and we drove 45 minutes to get to the dealership.
We show up, check in hand, and tell them exactly what we were told on the phone. They say, great, why don't you test drive the car before you buy it. And then, after my wife had driven the vehicle, they explain that they were NOT WILLING TO HONOR THE PRICE THEY OFFERED OVER THE PHONE!
And then the sales manager proceeded to lie through his teeth, claiming the sales associate who made the offer "wasn't answering his phone". But the guy who made the offer was clearly in the building--we were told as such by other employees.
This was a massively painful ordeal, shuttling our baby twins around to get a cashier's check and driving up to the dealership, and WE WASTED FOUR HOURS THAT I WISH WE COULD HAVE BACK.
These people DON'T SEEM TO CARE AT ALL that they wasted our time.
They don't care that what they're doing is UNETHICAL.
And they don't seem the least bit troubled by the fact that THEY LIED TO A MOTHER OF TWIN BABIES TO LURE HER INTO THE BUILDING SO THAT THE SALES MANAGER WOULD GET A CHANCE TO HUSTLER HER.
These people have no shame, no scruples, and no dignity whatsoever.
Review about: Terrible Customer Service.
Review #160687 is a subjective opinion of a user.