Not resolved

I went in as required for a recall; was upsold a discretionary "repair" of my windshield glass; they charged me and I paid but noticed on my way home that it was all for naught: they hadn't done the repair!! I also noticed that while they had my car they had put dirt and stains on my floormats.

They finally corrected the non-repair, but when they tried to wash the floormats and the new stains didn't come out, they refused to replace them or even to split the cost with me. Rich Hoge, the Service Manager, was completely insensitive and rude.

I believe this business is DISHONEST and UNETHICAL and would strongly urge everyone to AVOID doing business with them. I know I will!!

Monetary Loss: $20.

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