Toyota

It is not what happened but your poor design and failure to deliver a product equal to or better than your past products. This is my 3rd SR5 Tundra.

I bought the original in 1999, I still own a 2012. This 2024 model makes me so angry every time I drive it. I have owned this for nearly a year. First off what were you thinking with regards to leg room for back seat passengers.

I am only 56 and there is not enough room. Then you built the center consul extending back depriving a middle passengers the ability to keep their legs together. I use to be able to put a bags of groceries in the back seat floors. Impossible now.

The bag seat is only good for double amputee.i am not joking, I would rather have no back bench and the space instead for cargo.

Then you put a 20 gallon gas tank in the truck instead of the 25 gallon. For me that is significant because I travel back and forth between Pennsylvania and Utah. I would be okay with that if your V6 turbocharge had improved gas mileage, but if anything it is worse or at best equal to my previous trucks.

Another serious issue is the radar assist cruise control. It is useless, highways are 75 and 80 mph out west the amount of breaking distance it requires is absurd.

The truck continues to fall back with everybody cutting in front of you. The other major issue is that in snowstorms the sensors become covered and it fails to work. I know you can over ride it by literally stopping the vehicle and hold the button while restarting; not at all practical on I-70 in Colorado in a snowstorm. You need a button to override on the go for such situations and you need to reprogram the braking distance response Lastly CarPlay is so inconsistent with connecting to my phone,; especially if I connect my phone to a usb to charge while driving.

The phone connects, I get gas restart the truck and 9 out of 10 times it does not connect.

On top of that I may have to try up to 4 times to connect via CarPlay it continues to bounce out.

My 1st Tundra 2000; cost $17,500.

2012 Tundra$30,000 no interest

2024 Tundra $50,000

All 3 trucks SR5 with 6 & 1/2 foot beds

This is why I am so disappointed with this truck. Much more money for less.

If you expect me to remain a loyal Toyota consumer, I expect follow up and much better.

The factory-installed running boards on my 2017 Toyota Tundra have had the non-skid coating peeling for over a year. I had purchased a rust-proof warranty and a platinum 10 year/100,000-mile extended warranty at the time of purchase in March 2018 and was told at the time they were both 'bumper to bumper', with no deductible, and 'better than the original' 3-year 36,000-mile warranty.

When the tailgate shock failed to work and the heat shield around the catalytic converter started rattling, I decided it was time to return to Williams Toyota of Sayre, PA, where I purchased the vehicle. I made an appointment for October 28, 2024, and when I arrived, was told I needed prior approval for the warranty work. I left the vehicle there because it is over 100 miles round trip to my residence in NY. It took 17 days before I was told the heat shield and the tailgate would be covered, but not the running boards because the original warranty had expired by then.

I explained about the rust-proof and extended warranties and several days later was told there was no perforation and the running boards were 'cosmetic'. I and other professionals believe they are functional safety equipment for entering and leaving the vehicle. Without the sandpaper-like surface, the running boards are slippery and could result in injury, especially when wet or icy. I called customer service and the lady was very courteous, and sympathetic, and agreed to plead my case #241114****13.

Then I was told that the case was denied, so I called the customer service number again. What a joke! I was told I needed a new case number and I had to have the estimates for the repair of the running boards from Williams Toyota. I reluctantly called Williams to get an estimate and was told they had submitted it.

So I called customer service a third time, never getting the same person and was assigned another case number. Talk about the run around! I refused to pay for the defective running boards and was told they were now rejected 'due to the nature of the separation', whatever that means. One never knows how good a product is until you have a problem that needs resolution.

Obviously, Toyota doesn't care about misrepresenting their warranties, only obtaining the $3000+ I paid for them. Nor do they care about customer satisfaction and safety because both my wife and I are over 70 and could easily slip on the smooth surface. Maybe they will care to assume some liability for injuries when they failed to correct the defect. I was notified of the repairs to the heat shields and the tailgate 26 days after leaving the vehicle for service.

I have pictures of the tailgate replacement pieces, unpainted, and the gaps of 3/8 inch on one side and 0 inches on the other.

Now the paint rubs off the tailgate when it is opened and closed. Unsatisfactory repair and replacement.

I called and talked to Debbie in the Service Department to make an appointment regarding my remote starter on my key fob.

She put me on hold then asked if she had a second key I replied yes, and also stated I had changed the batteries. I was then given an appointment for 10 am.

When I arrived I told was by Carlton that they would have to run a diagnostic test and I'm like, for a key fob? And that it would cost $165, which was ridiculous to me but I needed to find out if I could get the issue resolved. I waited for over an hr only to be told that there's an subscription you must pay each month for the remote starter, and that they had to call Corporate to find out about they're own policy. I'm like you work here and didn't know about the subscription before I came here which would have saved me time, gas, and money.

So I asked to speak with a manager but was quoted by Carlton that they did what was needed to resolve the issue and that my front seats were vacuumed and my car was washed. He asked for the payment for the supposed work that was done so I then asked if there was a coupon to reduce this crap fee. He looked in the computer and took it off and then charged me $150. I was "PISSED" but kept my composure and stated that I will no longer purchase any more vehicles from Toyota and to charge your customers a fee that by alrights should be included with the purchase of the vehicle for it's "LIFETIME" is "OUTRAGEOUS" !!!

I wasn't aware of this policy when I bought this car and if I we're in all probability wouldn't have purchased it!

We as consumers and customers are being put in "HARMS WAY" by having to go outside in inclement weather with the possibility of a slip or fall trying to start our car or having to avoid 2 legged predators waiting to prey upon us. We either have to leave in the early hours of the day or late hours of the night, whatever the case maybe we are put in "DANGER." E

We have the right to feel the safety of staying indoors and out of harms way.

"When is enough "GREED" enough, We pay thousand's of dollars for a vehicle, not for just what it looks like but for a product that will last and keep us "SAFE" !!!

"SHAME ON YOU TOYOTA"

All of your customers should be given a free plan and this practice should be "ABOLISHED"

PS: I can say I appreciate the call from Debbie, apologizing after I filed my complaint regarding the service I received.

I made an unnecessary trip for nothing but ended up with a headache from being poorly treated in your establishment. When asked to speak to a Manager I was basically "SHEWED" away hoping that would be the end of my "ORDEAL"

ALSO, "THINK" ABOUT YOUR CUSTOMERS with DISABILITIES, I have a Grandson I'm raising who's "AUTISTIC" a remote start provides safety for him as well as my self.

"Pissed,"

Emily Onwumere

Dissatisfied Customer

My 1-year-old Toyota Cross Hybrid was towed to the dealership on 12/27/24. I asked for a rental car, and the service manager told me they would first have to determine what the issue was (the car wouldn't start).

He assured me that the vehicle would be looked at on Saturday morning at 8:45 am. I called at 10 am and the phone rang 30 times! Finally, I spoke with the service manager who assured me the car would be looked at soon. I again asked for a loaner, and was told once more that they first had to determine what the issue was (the car wouldn't start).

As I live alone and depend on a vehicle, I had my son bring me to the dealership at 3 pm. The car needed a 12v battery, which was unfortunately not in stock and had to be ordered.

I was assured that it would be looked at first thing on Monday morning. Once again, I asked for a loaner, but the person who takes care of that had already gone home!

We bought a 2019 C-HR new and I LOVED my car. Has 132,446 miles on it, most all are highway miles.

We serviced it every time it shows on the dash. Now I need a new transmission. I thought Toyotas were made to go 300,000 or more miles. Why are these transmissions junk?

You have received many many complaints about this transmission in these cars. Why have you NEVER had a recall on the transmission? We went by the car book on ALL the services, even flushing the transmission. Now, I paid $26,000 when I purchased the car, and now I have to pay $10,000 to replace the transmission.

Why wouldnt Toyota do something about this problem after all the MANY complaints on the 2018 transmission problems? Are you telling people that the C-HR are throw away cars? Everysays buy Toyota, they last forever. Well, that certainly isnt the issue now, is it?

We bought my son a 2003 Toyota Camery and he doesnt have any issues. Its funny, my daughter had a 2017 Nissan Rogue and her transmission went out at 80,000 and she called Nissan and they paid $4,000 of the replacement. I now have a salty taste in my mouth for Toyotas, and whats funny is we were just talking last week about buying a new 2025 Highlander. We were gonna spend about $45,000 on one.

But since everything I have read about all the people having their transmissions go out on them, and even contacting you, there was NOTHING done to help or even recall the car to get it fixed. I will no longer talk and brag about Toyotas ever again. Im sure its a good laugh to all you people in Corporate positions, but to us average people, its not funny. I will now start looking at Subaru or go back to Honda.

It would be nice if you did something and helped compensate some money because after all, it isnt our fault. We arent the ones who tried to get 50 miles per gallon of gas or what ever you did to make these junk transmissions. We trusted the value of Toyota and the older cars when you built them to last.

VERY VERY DISAPPOINTED. And it seems like you could care less.

I have been a Toyota customer for years now and when i called today to inquire why i have a late fee because i can see on my online that Ive made all my payments on time and they told me that im wrong and basically called me a LIER and i dont know what im looking at because the late fee that i see now is back from March but i looked on when my payment went through and it was the day before late charges. I told them that last month in my profile that my payment was reflecting only $418 but now it $433.

Again told me that I was wrong and thats all I got from them. I asked for a manager and they refused to get me someone higher because I was gonna complain about them. This is how a Toyota owners are treated? If so I will never buy another Toyota again.

But how can your employees call me a LIER when I can clearly see when all my payments posted online? This is very unprofessional.

Employee: Judith #b555ubu

Employee: Melissa #b555feb

Also Melissa tried to tell me that Toyota is not a corporation when I asked for the corporate number and both treated me like trash and didnt care how they were treating me. I couldnt do anything on the call because they both wouldnt allow me to talk and kept talking over me and cutting me off and when I pointed that out to both of them they got mad at me and kept doing it. Melissa told me that will not assist me on the late charge and Im stuck with it but absolutely there was no resolution and had me in tears because of how poorly I was treated.

This makes me think twice about owning Toyotas ever again and my whole family owns nothing but Toyotas and this is how they treat customers who call in. Absolutely they dont care about customers or wanting to help customers.