Toyota

I hope this email finds you well. My name is Carter Hardy, and I have been a loyal Toyota customer for over thirty years.

I currently own three different Toyota vehicles. I am writing to file an official complaint against Sheehy Toyota of Fredericksburg regarding the ongoing issues I have faced with my 2014 Toyota Sienna. The primary concern I have encountered is with the (Track Off) light continuously coming on, accompanied by the (Engine) light also coming on or malfunctioning. Additionally, there have been instances where the (Engine) light has illuminated simultaneously with the (Track Off) light.

Despite raising these issues with the service advisors during multiple service visits, the problem has persisted unresolved for over a year. During a recent service visit on April 20, 2025, the service advisor at Sheehy Toyota failed to address the recurring (Track Off) light issue despite my explicit mention of the problem. Instead, I was informed that replacing the water pump would resolve the concern, which unfortunately did not prove to be the case. Subsequently, following the service, both the (Track Off) and (Engine) lights reappeared a few days later.

On attempting to schedule an appointment for further diagnosis on May 8, 2025, I was met with unsatisfactory customer service from Billy Campbell, the service advisor. His dismissive attitude towards my concerns and insistence on upfront payment for diagnostics, without prior resolution attempts, was highly unprofessional. I firmly believe that as a loyal customer, I should not be obliged to bear the cost of investigating a recurring issue that has remained unresolved by the service team. Billy consistently insisted that I had not brought my vehicle in for service until after driving twenty thousand miles, despite my repeated attempts to explain the situation.

His unprofessional behavior and refusal to acknowledge the facts of my previous visits left me feeling unheard and frustrated. On April 29, 2025, when I initially brought my vehicle in and reported the recurring issue with the (Track Off) and (Engine) lights, the mileage on my invoice indicated 223,971 miles. Subsequently, on May 8, 2025, my invoice reflected 224,804 miles, indicating that only 833 miles had been driven between the two visits. This discrepancy starkly contrasts with Billy's repeated claims, further highlighting the lack of attention to detail and understanding of the situation.

I also would have shown up sooner had it not been for the fact that I had to wait for the soonest appointment I could receive. I also brought to the service manager Josh's attention the ongoing problem with the lights persisting even after multiple service visits and discussions with his service advisors. Despite assurances from Josh that the matter would be looked into, the proposed solution provided by Billy, quoting an exorbitant amount for the replacement of the oil control valve, left me dissatisfied and seeking your intervention. Furthermore, the lack of timely communication and professionalism demonstrated by Billy in responding to my inquiries and requests for assistance only added to the frustration of an already disappointing service experience.

The service manager Josh's subsequent availability after the mention of a potential complaint being filed raises further concerns regarding the level of customer service and integrity within Sheehy Toyota's service center. While I appreciate the efforts made to address the issue and rectify the recurring problem with the (Track Off) & (Engine) lights, the fact that the same lights came on again on May 19, 2025, necessitating another service appointment for May 24, 2025, indicates a persistent underlying issue that requires thorough investigation and resolution. On Tuesday, May 20, 2025, I attempted to contact the service department regarding the same issue with my (Track Off) & (Engine) light coming on once again. Despite my repeated efforts to communicate with the service manager, Josh, I was met with unprofessional behavior.

The phone call was abruptly ended, and subsequent attempts to reach out were unsuccessful as I was directed to their after-hours answering service due to the fact that their receptionist had stopped accepting my calls. Following this unpleasant experience, I sought assistance from an understanding lady at the answering service, who, despite her efforts, was unable to connect me with any service advisor. I explicitly requested to be contacted by Chris, a service advisor whom I have dealt with previously. However, despite assurances, I never received any follow-up communication from the service department.

Moreover, on the evening of Wednesday, May 21, 2025, I noticed that the same (Track Off) & (Engine) warning lights in my vehicle had ceased to illuminate and that the economy light was functioning properly again. As a concerned customer, I have relied on the expertise of Sheehy Toyota's service department to diagnose and resolve such issues. However, the lack of communication, unprofessional behavior, and apparent disregard for customer service have severely shaken my confidence in the service department. The recurring instances of poor service, unresponsiveness, and unprofessional conduct witnessed at Sheehy Toyota have left me deeply dissatisfied and hesitant to entrust my vehicles to their care in the future.

I am dismayed by the apparent lack of customer-centric focus and overall professionalism exhibited by the service manager and staff. As someone who has been a loyal customer with multiple vehicles serviced by Sheehy Toyota, I find it regrettable that such experiences have eroded my trust in the brand. The ongoing issues with my vehicle, coupled with subpar service quality, raise concerns about the integrity and competency of the service department. In light of these circumstances, I am formally requesting reimbursement for the services rendered, particularly the oil control valve service, given the uncertainty surrounding whether the work was adequately performed.

Furthermore, I seek a thorough and accurate diagnosis of my vehicle's issues by competent professionals who prioritize customer satisfaction and demonstrate commitment to resolving problems effectively. Perhaps a scheduled appointment with a different dealership that is more reputable and professional. I trust that you will address these concerns promptly and implement measures to enhance the level of service and professionalism at Sheehy Toyota. Your timely intervention and proactive approach to resolving this matter would be greatly appreciated.

Over a month ago, the door of my Sienna was hit by the wheel of a semi-truck, and despite informing several service department advisors and manager Josh, I have yet to receive any assistance regarding finding a replacement. As a loyal customer of Sheehy and a longtime advocate for Toyota vehicles, I must admit that this experience has been disheartening. The delay and lack of communication in addressing this issue have left me questioning the level of customer service and reliability I have come to expect from Sheehy. Furthermore, I am currently in the process of searching for a new vehicle, with my sights set on a Toyota Hybrid Camry.

However, due to the unresolved issues and negative experiences I have encountered with the Sheehy Service Department, I am now hesitant to proceed with my purchase. This situation has forced me to reconsider my loyalty to the Toyota brand as a whole. I kindly request your immediate attention to this matter and a prompt resolution to the door replacement issue. I trust that Sheehy's reputation for excellent customer service will not be tarnished by this unfortunate incident and that steps will be taken to rectify the situation as soon as possible.

I trust that you will look into this matter urgently and provide a satisfactory resolution to ensure the proper functioning of my vehicle and restore my confidence in the service provided by Toyota. I am deeply disappointed by the lack of attention and accountability demonstrated by Sheehy Toyota in addressing this recurring issue with my vehicle. I trust that this matter will be escalated to the appropriate authorities within the dealership for a swift and satisfactory resolution. I appreciate your prompt attention to this matter and look forward to a resolution that upholds the standards of customer service expected from Toyota-affiliated dealerships.

Thank you for your attention to this matter. I look forward to hearing from you soon to discuss how we can proceed to address these concerns and prevent similar incidents in the future.

Passport Toyota dealership in MD is a joke and has horrible customer service. This dealership will play mind games and definitely attempt to cheat you for their own gain.

I was at this location to trade in my purchased/financed vehicle for a new 2026 leased vehicle. It took LT, Janavia H., and Mr. Norris (finance manager) over 6 hours just to tell me what it would cost me to finance a new car or lease a new car. They only wanted to give me $25K for my 2025 Toyota Corolla Cross XLE ($31K purchase price plus tags, taxes, etc., total $34K).

I've literally only had the vehicle for 11 months and 25K miles, still worth more than a 5K depreciation. This dealership also sucks because I received the tags and registration of another patron instead of mine. That was a huge inconvenience and one that I reported to their former general manager. He tried to soften the blow and offered me a free and supposedly thorough car detailing.

Well, that was a complete sh#@t show; the car looked like it had been cleaned and vacuumed by a small child just for some fun, and I waited 2 hours just for that. Fast forward, on the same day, Janavia and LT wasted 6 hours of my day for absolutely nothing; I asked Janavia how the 25K service works if you're already at 25K. She was adamant about enforcing the lie that I had missed my 25K complimentary service and would just have to pay. I asked if I could be compensated for all the waste of my time today; Janavia's reply was only 10% off for your next service.

Fortunately, a knowledgeable manager accurately informed me that I still had until 26K to take advantage of my 25K complimentary service. And another sad thing about this place is the fact that Koren Moore, my sales lady that I deliberately targeted because she's a minority and a woman, has yet to reach out to me about my experience, especially since she bailed out the very morning we were to meet. Horrible customer service here, and it's sad because this is a minority-operated business, servicing a majority of minority people of MD. Passport Toyota clearly fails when it comes down to the treatment of minority people.

I truly regret purchasing my vehicle from this location that I drove 40 plus miles to get to. Be warned about Passport Toyota; be smart, don't get bamboozled at Passport Toyota.

I own a 2011 Toyota Tacoma, it has only 120000 miles and due to a pin hole in the block, it keeps blowing oil out. I know it's not under warranty, but I bought the truck knowing many people would get three and four hundred thousand miles out of that engine.

I've had it looked at by three different mechanics, and all have said it appears when the engine was casted or made, it had thin spots in the engine. I recently got laid off, and really cannot afford to put a new motor in this truck. I have tried to fix it with epoxies and everything else and it just will not fix it. Is there anything you could do to help me out with this motor.

I have looked online and never saw this problem before with a toyota.

It has truly shocked me because this is the fourth Toyota I have owned and I love toyota. But I cannot understand why this engine has started blowing oil so bad at 120,000 miles and I have always kept the oil changed in it and such.

RIPPED OFF BY THE MANAGER, MR. KEN TRAN, handled our car.

We asked for a deep, full diagnostic due to our engine trouble, but he offered only nonchalant advice - "Maybe it's the 02 Sensor, try changing that." We paid $150 for a full diagnostic to find a solution, but he failed. HE TOOK US FOR A RIDE AND KEPT THE OUTPUT READINGS OF THE DIAGNOSTIC TEST -- HE DID NOT PROVIDE THE EXACT READINGS OF FUEL TRIM (Long and Short term) OR THE VOLTAGE RESISTANCE OF ANY FAILING SENSORS, SOLENOID, FUEL REGULATOR, OR IF THERE WAS A POSSIBLE CHANCE OF VACUUM LEAK IN THE ENGINE SYSTEM, ETC. THE RICH FUEL CODE BANK 1 WAS NOT SPECIFICALLY ADDRESSED. HE KEPT ALL THE VALUABLE DATA THAT WE PAID FOR, SO THAT WE HAD TO LEAVE OUR CAR IN HIS SHOP (like a hostage) RATHER THAN OFFERING THE ADVICE THAT WE PAID FOR, OR A SECOND OPINION.

HE JUST WANTED THE $150 IN HIS POCKET AND KEPT THE DETAILED DATA ON HOW TO FIX OUR CAR WE PAID FOR! YOU'VE BEEN WARNED -- GO SOMEWHERE ELSE TO HAVE YOUR VEHICLE DIAGNOSED!!

The engine of the vehicle has experienced a critical failure due to a confirmed manufacturing defect, as acknowledged in writing by Al-Futtaims own technical team.

Their proposed solution is to replace the engine entirely, despite the fact that this is a brand-new, high-end vehicle under full warranty. I have clearly refused this solution because: The vehicle is almost brand new, and I never expected such a severe defect in a flagship model like the Land Cruiser.

Engine replacement severely reduces the market value and perceived integrity of the car. I am extremely dissatisfied with Al-Futtaims dismissive and bureaucratic response.

I am requesting: Either a complete vehicle replacement of the same model and specifications Or a full refund of the purchase price

Subject: Proposal for Backseat Occupant Detection System to Prevent Heatstroke Fatalities

I am writing to propose an innovative solution to prevent children and animals from being left in hot cars, resulting in heatstroke fatalities. A simple yet effective system can be implemented using existing weight sensor technology.

The proposed system would involve:

1. Installing weight sensors in the backseat to detect occupancy.

2. Triggering an alert (visual icon on the dashboard) when the car is turned off and the doors are opened, reminding the driver to check the backseat.

This system leverages existing occupant detection technology used in airbag deployment systems. By adapting this technology, car manufacturers can significantly reduce the risk of heatstroke fatalities.

Benefits:

- Reduced risk of heatstroke and fatalities

- Simple and cost-effective implementation

- Potential to save countless lives

I believe this solution has the potential to make a significant impact. I would be happy to discuss this proposal further.

Best regards,

Crystal Cooper

P.S. I do not seek any royalties or benefits from this invention. My sole motivation is to prevent infant and animal deaths, and I hope that by sharing this idea, we can work together to save lives.

See above. I traded in my 2022 Rav 4 yesterday.

Who do I tell? No one answers. Computer shows closed but maturity date is tomorrow. I purchasenew 2025 Rav 4 from Sterling McCall Houston.My name is Martha Oloomi, phone 281701****.

Do not charge me for another payment. Take off tve 2022-it is turned in! I have been calling for days! No o e ever answers.

Machine cant handle, says never open. Really? TFS says306pm in Afternoon on a Thursday that I am calling at a not regular open time.. Really, not open at a Thursday at 3 pm.

Then why answer the phone?

Then said to call in 90 minutes. Get some real people!

I'm a loyal Toyota customer of over 40 years. I bought replacement tires in June 2020 for my 2019 Camry Hybrid.

I got tire tread measurements at Discount Tire and was shocked that they said I was out of the 6-year warranty. They showed me the tires were manufactured in October 2018, 20 months before I purchased them in June 2020. Tires now don’t qualify for the tread warranty from Hankook manufacturer beyond 6 years. Standard tires are less than 6 months old when sold.

My domestic partner just bought Costco Michelin tires that were 3 months old. I’ll need to replace these tires within 6 months, at 4/32nds tread left now. Only 20,000 miles driven on a 70,000 miles warranty. That's basically 70% warranty credit right now if replaced with tread warranty credit buying new tires from Hankook.

I need to know why I was sold 20-month-old tires and if you're going to honor the tread warranty on replacing tires in the next 5,000 miles recommended today. These four tires are $1,000. I'm losing huge credit due to the dealer selling me old tires. Discount felt I was sold used tires possibly because of the age of the tires.

A real startling revelation today when I was figuring out the tread warranty. Credit due. They also said, surprising you only have 20,000 miles driven. They are evenly worn with rotation history, so qualify for tread warranty credit.

Bought at Kearny Mesa Toyota. Had an issue with the original tire order having one defective slashed tire, they said. Discount thinks used tires were taken off another Camry after a blowout occurred. Said that never happens with slashed tires from the manufacturer.

Please reply to resolving the warranty tread credit issue I'm due within the 6 years age of the tires.

Just under 5 years from bought from dealer.

Thank you,

Steven Lee

I am with Eco2mix, Inc., in Fresno, CA. We have a 2023 Toyota Tundra, VIN # 5TFLA5DB0PX095969.

This truck has been at Toyota of Visalia since 3/29/25 with a blown motor. The truck only has 62,000 miles on it and has been kept in excellent condition since day one. The Toyota rep has refused any liability for this truck even though it has been documented at every service. We own 3 Toyota Tundras, but this may be the last one we ever purchase since Toyota does not stand behind your product.

I fully intend to fight your decision and careless attitude with any means available to me and write truly bad reviews on every platform available to me.

It is your responsibility to stand behind the vehicles you sell.

Stella Squires

Office Administrator for Eco2mix, Inc.