Not resolved
1.0
Details
Product or Service Quality
Warranty
1 comment

AFTER I FIRST BOUGHT THIS CAR ,THE VERY FIRST OIL CHANGE AND ALSO THE SECOND OIL CHANGE THEY OVER FILLED THE OIL BY ONE QUART EACH TIME .THAT RIGHT THERE SHOWS YOU CAN NOT TRUST THEIR SERVICE DEPARTMENT .YES I TOOK IT BACK BOTH TIMES ,THE FIRST TIME I CALLED THE SERVICE MANGER AND TOLD HIM THEY OVER FILLED THE OIL WHEN THEY CHANGED IT ,THE SERVICE ACT LIKE HE NOT BELIEVE ME ,SO I TOLD HIM THAT I WOULD JUST BRING MY CAR BACK DOWN THERE AND HE COULD CHECK IT HIM SELF ,SO I TOOK IT BACK AND HE COULD NOT BELIEVE IT ,SO HE DRAINED OUT THE OVER FLOW AMOUNT .WHEN THE NEXT OIL CHANGE WAS DUE I TOOK IT BACK FOR SERVICE THE SAME THING HAPPEN AGAIN OF COURSE I DID NOT CHECK IT RIGHT AWAY THAT TIME FOR A FEW DAYS AND I GOT TO THINKING ABOUT IT SO THOUGHT I'D CHECK AND SURE ENOUGH IT WAS JUST LIKE BEFORE.SO NOW IT HAS BEEN USING OIL FROM DAY ONE I MY SELF THOUGHT IT MIGHT HAVE TO DO WITH THE OVER FILLING OF OIL THAT MIGHT HAVE CAUSE IT ,CAUSE I DID DRIVE IT A 1000 MILE THE SECOND TIME BEFORE I CHECK IT .NOW IT HAS 81,843 MILES AS OF TODAY 10/12/17.YES I TOOK IT DOWN FOR A OIL CONSUPTION AT 80,804 MILES AND THEY TOLD ME TO BRING IT BACK AT 81,800 MILES SO THEY COULD CHECK IT ,BUT THAT WAS AT ONLY 1,000 MILE ,I WAS TOLD AT 1,200 MILE ,SO THEY CHECKED IT AND SAID IT USED 3/4 QUART OF OIL AND THAT WAS PASSING TEST ,SO WHEN I GOT HOME I CHECK IT MY SELF ON LEVEL CAR PORT AND IT LIKE I/4 QUART BEING FULL.TO TELL YOU THE TRUTH I DO NOT TRUST THAT SERVICE DEPARTMENT.SO IF TOYOTA CAN NOT FIX THIS RIGHT I'LL NEVER BUY ANOTHER TOYOTA.I'VE TALKED TO SEVERAL PEOPLE THAT OWN SOME 2009 AND 2010 AND THEY HAVE PROBLEM OF OIL BURNING ENGINE'S.SO I'LL WAIT TO HEAR WHAT YOU TELL ME YOU ARE GOING TO DO ABOUT THIS .THANKS FOR YOUR TIME ,JOHNY ADAMS

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I didn't like: No good, Never fixed the problem.

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Anonymous
#1378506

I have always had great luck with Toyotas

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