Contact Toyota Customer Service
Toyota Phone Numbers and Emails
Toll-Free Number:
-
(800) 331-4331US
Customer Service:
-
(877) 269-9788Honolulu
-
(877) 246-0916Kauai
-
(877) 855-8377Puerto Rico
Toyota Emails:
How to Contact Toyota?
Most Popular Number:
| Total calls: 2 785 | Issues resolved: 102 | Last call: Mar 21, 2025 |
Toyota Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Toyota Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Toyota is 8003314331. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Toyota may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Toyota Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Toyota is 8003314331. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Toyota may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Toyota mainly because of product/ service, request for information, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Toyota is talentlink_admin@toyota.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Toyota Website:
Toyota Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 a.m. – 8:00 p.m. (ET)
Saturday: 8:00 a.m. – 5:30 p.m. (ET)
Mailing Addresses
Plano
P.O. Box 259001
Plano, TX 75025-9001
San Juan
PO Box 195467
San Juan, PR 00919-5467
Fax:
Toyota Customer Service Reviews
It is not what happened but your poor design and failure to deliver a product equal to or better than your past products. This is my 3rd SR5 Tundra.
I bought the original in 1999, I still own a 2012. This 2024 model makes me so angry every time I drive it. I have owned this for nearly a year. First off what were you thinking with regards to leg room for back seat passengers.
I am only 56 and there is not enough room. Then you built the center consul extending back depriving a middle passengers the ability to keep their legs together. I use to be able to put a bags of groceries in the back seat floors. Impossible now.
The bag seat is only good for double amputee.i am not joking, I would rather have no back bench and the space instead for cargo.
Then you put a 20 gallon gas tank in the truck instead of the 25 gallon. For me that is significant because I travel back and forth between Pennsylvania and Utah. I would be okay with that if your V6 turbocharge had improved gas mileage, but if anything it is worse or at best equal to my previous trucks.
Another serious issue is the radar assist cruise control. It is useless, highways are 75 and 80 mph out west the amount of breaking distance it requires is absurd.
The truck continues to fall back with everybody cutting in front of you. The other major issue is that in snowstorms the sensors become covered and it fails to work. I know you can over ride it by literally stopping the vehicle and hold the button while restarting; not at all practical on I-70 in Colorado in a snowstorm. You need a button to override on the go for such situations and you need to reprogram the braking distance response Lastly CarPlay is so inconsistent with connecting to my phone,; especially if I connect my phone to a usb to charge while driving.
The phone connects, I get gas restart the truck and 9 out of 10 times it does not connect.
On top of that I may have to try up to 4 times to connect via CarPlay it continues to bounce out.
My 1st Tundra 2000; cost $17,500.
2012 Tundra$30,000 no interest
2024 Tundra $50,000
All 3 trucks SR5 with 6 & 1/2 foot beds
This is why I am so disappointed with this truck. Much more money for less.
If you expect me to remain a loyal Toyota consumer, I expect follow up and much better.
My experience with Toyota customer service was excellent. My problem was resolved within two weeks after contacting them.
Customer service was respectful and informative. I'm confused if you mean by company the Customer Service or Toyota.
Toyota is a rip off. And there is no appeal process. In a lifetime of owning cars with no garage or carport, I never had to repaint a single car, and I keep my cars well beyond 10 years, my last one 19 years. I was quoted $5000 for the job.
If my car was white instead of gray Toyota would pay for it.
Customer service was very nice. Not Toyota.
How Good is Toyota's Customer Service?
Summary of Toyota Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Toyota?
Product/ Service Question:
- “Toyota network”
- “Trying to connect my wife's phone to andoid auto”
- “Complaint”
Request for Information Question:
- “Questions about certifications”
- “Feus information”
- “Need help with Toyota connect”
Payments and Charges Question:
- “Final Payment”
- “Wondering when we’re going to get a check for reimbursement for service done”
- “Payment”
Staff Question:
- Poor service
- “Dissatisfied with Toyota customer service”
- “Video recording service”
Account Question:
- “Balance on car payments”
- “Password for ERC”
- “Remote start on Toyota tundra won’t let me log in”
Return/ Replace Question:
- “Replace car keys from the manufacturer”
- “Had to return 2024 rava 4 couldn't get any one to listen to me. Lost money on the deal had toyota for around 10 days”
- “I have an abnormal sound rising from motor vehicle, the local agent have changed "short block "and the sound still there.”
Shipping and Delivery Question:
- I am being not attended by your dealer Madhuban Toyota in regards for delivery of my new car of hicross top model since Jan 2024
- “I can't get the validation code from the app”
- “Did not get my tags because the title company is giving them problems”
Activation/ Cancellation Question:
- “Cancell extended warranty”
- “Can’t activate remote”
- “Cancellation of Warranty”
Employment Question:
- “Payoff”
- “In need for a job generally work”
- “10 day pay off”
Refund Question:
- “Refund”
- “Dealer will not refund deposit”
- “Refund of my extended warranty”
Website/ Application Question:
- “Payload capacity is different in your website from the sticker in the door”
- “Phone application”
- “What app do I use to install navigation?”
Cards Question:
- “Credit card”
- “Lost card”
- “Sd card”
Other Question:
- “Mechanical issues”
- “Parts on back order”
- “At dealership”
Compare Toyota Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
