Sandra C Qic

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Rusted frame,Toyota Direct won't call back. New tires needed but can't be put on with rusted frame.

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Updated by user Jan 11, 2024

We forgot to mention that we are NOT asking for a new vehicle (or even a used vehicle), we are simply wanting Toyota to repair the frame as they should. They need to show that they value their loyal customers.

Updated by user Jan 11, 2024

Toyota Corporate sent our case information to our dealer, Toyota Direct in Columbus. (where all of our service has been done.)Toyota Direct contacted us and told us that it wasn't a recall, but a "campaign" and since it was only a campaign they did not have to tell us...

Original review Dec 30, 2023
My wife got a new 2009 Toyota Tacoma back in 2008. She has put over 80,000 miles on it and has been pleased with it.

She has had it serviced at the same dealership (Toyota Direct in Columbus) since we got it. We recently decided that she needed new tires and purchased some good Michelin's from Costco. We went to have them installed and Costco discovered the frame was rusted. The Costco technician told us that it was a recall issue and he had had his frame fixed at his dealership.

So we postponed installing the tires. My wife called Toyota Direct and told of the problem. After not hearing anything for 3 days, she called back and they told her to bring it in to be inspected. She took it in and they took pictures but told her the recall was not in effect any longer (since 2021).

They told her that they had sprayed it back in 2018 which was the fix. They told her they contact Toyota and see what could be done. A week goes by and she calls back and they said: "we will call you." Four more days go by and she gets a call from the scheduling department to "schedule her oil change and check up" (which wasn't due until May). She asked about the frame and they said, it was in the record and someone would call us back about it.

(she did not schedule the service.) Another week goes by and she gets another call from Toyota Direct telling her about an appointment that was scheduled to rotate her tires. She calls back and asks about the frame and says she did not need the tires rotated. They again tell her that someone will call her back about the frame. A week goes by and no call, so we reschedule the tire install at Costco.

(by the time our appointment came, it had been two weeks and no call from Toyota Direct.) When we told Costco to go ahead and install the new tires (already paid for), they asked if we had got the frame replaced and when we told them Toyota Direct basically wasn't going to do anything and wouldn't call us back, Costco informed us that without a new frame, they couldn't install the new tires. Since they couldn't install the tires, we were able to get a full refund on a very good price for Michelin tires. So, here we are, the truck needs new tires, they can't be installed with the rusted frame AND Toyota Direct won't call us back.

(a dangerous situation with winter coming.) My wife wanted to keep the truck because it is a good one, but we are now leaning at replacing the truck but we will not buy a Toyota because of the treatment we have received. (She is thinking of buying a Honda Ridgeline.)
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Preferred solution: To have the rusted frame replaced or repaired under the recall. (and hopefully be able to get good Michelin Tires from Costco or Toyota for what we had originally bought.)

User's recommendation: This is the second Toyota Tacoma that we have had and both have now had rusted frame problems.

Kenneth K Ckp

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Failure at national level and at dealership

Toyota - Failure at national level and at dealership
After waiting for a smart key for 7 months, Toyota notified me to go to my dealer. When I made an appointment, Priority Toyota told me that they had the key in stock. However, when I showed up for my appointment, they changed their story (they lied to me), apparently to get me into their service department for scheduled service. I want Toyota to give me the smart key that I was promised 7 months ago! The Toyota Customer Service phone line does not answer my call!
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Pros:
  • Engineering
  • Quality products
Cons:
  • Customer service

Preferred solution: I want the smart key that should have come with my new car purchase 7 months ago.

User's recommendation: Do not buy a Toyota if the dealership doesn't have 2 keys to give you.

Don M Obz

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Charged us for resetting the gauges and supposedly charging the battery

Toyota - Charged us for resetting the gauges and supposedly charging the battery
Brunswick Toyota charged us for supposedly checking our battery and recharging it. We purchased the battery from them on March 13, 2021. It was an 84 month battery and the gentleman said that were still under warranty a two years which makes no sense to me this shouldve been no charge to us. They tried charging us $176 to start with. I argued about it and got it down to $75. It shouldve been nothing.
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Loss:
$88

Preferred solution: Full refund

Roy T D

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| map-marker Houston, Texas

Lack of service on my 2024 Camry LE

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I have taken to the dealer I bought from and was put off. I have a severe noise when driving above 70 and have a hard time talking to my wife in the passenger seat.

The dealer kept the car for 5 days and said nothing wrong with the car, more than some wind noise due to rearview mirrors. The tires and under side are extremely noisy.I have had 7 Toyota Le and never had such a horrible noise in the car. The last Toyota Le I owned and traded for this one has over 150000 miles and was still very quiet.

Very unhappy and want by another and will tell every one how bad this Camry is. Sincerly R.TDerouen

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User's recommendation: Don't buy a Camry Le

Hardeep A Jbu

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Yuba City Toyota Dealership

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FUTURE/YC Toyota are a bunch of dirty, rotten liars! We recently bought a 2023 Toyota Sienna from Future Toyota.

We were aware of the dealerships $5000 markup because Siennas are apparently super difficult to get your hands on. Our 3rd baby is due soon, so we decided to suck it up and pay the markup because we could not wait a year to get a Sienna from the dealerships that do not have a price markup. Anyway, we got an out-of-the door price from Future and put our deposit down for the van. We were told the van hadnt been manufactured and it would take a few months in production.

Meanwhile, we talked to our bank about getting a car loan for the van. The bank said they needed a VIN # or purchase order for us to get a loan. Future gave us a temporary VIN, which I was warned by a relative that Toyota would use later as a tactic to increase the out-the-door price, as they could claim its not the exact van. Our bank could not use the temporary VIN because it was not the actual VIN.

The bank told us to wait until the van arrived. We went back to Toyota to inquire about our relatives warning; the out-the-door price changing when the van arrived due to it being a different VIN. The Toyota associate assured us that the out-the-door price would not change with the new VIN. The day finally came for us to pick up our van after waiting 3 months for the van to be manufactured.

Toyota called and said that the van was there, and we needed to come by to do all the paperwork. I asked my husband to confirm the out-the-door price with the Future associate. He quoted a price $1500 over what was written on the paper we received when we paid our deposit. We told the associate that it was not the price we were quoted, and we had proof on paper.

Later, the sales associate changed his statement and apologized. He said that he had just given a random number from the top of his head, as he was busy out and about selling cars that morning. Eventually we got to the dealership and they stated that there would be a $750 markup, but they didnt know why. They went back and forth to their offices wasting our time until one associate came out and said it was because it had something to do with the VIN.

I told the associate that we were assured that they would not play this game with us and hike up the original out-the-door price. The associate went back to the office to get his supervisor. They both stated nothing had changed on the van, its the same exact van with the same features we put a deposit down for. They eventually said it was due to inflation.

They claimed they had never seen this happen before, and that its only on the Siennas and that they could not do price adjustments. We told them we were not going to pay the $750 on top of the $5,000 markup. If it was a deflation situation, would they have taken off $750 from the out-the-door price? No!

The supervisor and the associate kept taunting us with; are you really going to let go of this van over $750. I told them it was ridiculous because they didnt even know why we were paying them an extra $750 on top of the $5000 markup! My husband and I left the place furious, we wasted all of Saturday morning at their dealership away from our children. We went home only to have them call us back and well figure something out together.

They said we NEEDED to come back today because they could only hold on to the van for ONE day! We asked wasnt that the point of the deposit? We quickly ate lunch, left our babies again; then got a speeding ticket on the way because we were emotional and rushing to get to the dealership. To add insult to injury, they told us that they really couldnt do anything about the extra $750.

I told them then we dont want the van. With that, they said ok, lets see what we can do. They went back and forth between the managers office and our table for hours while the sales associate kept trying to distract us with small talk. They kept asking us how much we would put down without clearing up the extra $750.

I kept repeating myself until finally hours later they said they would bring it down to half. The supervisor stated that the manager was upset about slashing the $750 by half. I told the supervisor that we should be the ones upset over a random $750 fee. I told them we are still not ok with paying half because it makes absolutely no sense.

They again taunted us for refusing the van for an extra $350. I told them it wasnt just about the money, its about integrity! You quote an out-the-door price, tell us it will not change, then last minute tell us there is an additional $750 fee for no apparent reason. That is what an out-the-door price means, that is the final price with all the bells and whistles.

Plus, at the end of the day, its our hard earned money. We are not going to give it to them for no valid reason as the van is the same exact van that we had booked, no additional features were added. They then tried to stall us and say let me see what we can do. The supervisor came back after some time while again we were engaged with small talk to distract us while our time was being wasted away from our kids on our day off.

They claimed they couldnt lower the price but that they could give us an employee discount on the extended warranty we were planning on getting. My husband and I agreed because at this point we were tired of arguing and being at the dealership all day. I again asked for the final price with the $350 along and with extended warranty. They kept stalling us stating the finance office was swamped.

They literally wasted our entire evening to the point of where the banks were about to close for the evening. We kept telling them we needed to go to the bank and arrange for car insurance as this was the first time my husband and I were buying a new car together. They finally let us go. We ran to the bank before it closed and arranged car insurance quickly on the phone.

At about 7 pm that da, we were finally sitting in the finance department with the extended warranty being tacked on. Our out-the-door price went up roughly $9000 from our original our the door price. It was literally half an hour before closing, and we were mentally and emotionally exhausted, so we didnt even read the papers carefully. At this point we wanted to get the *** out of there.

We quickly signed the paperwork. I couldnt even focus because I was so upset that we got ripped off and wasted an entire day away from our babies. All Future/ YC Toyota did was play games and stall us all day in hopes of us being mentally exhausted so we would just agree to everything.. As we were finally shown the features, the car associate told us we would only get 1 key fob as the Sienna key fobs are on a manufacturer back order and it may take 6 months to get the second fob!

We went home with the van. In talking to our family, they told us to take the van back or at least get rid of the extended warranty. We went back the next day, asked for a bill of sale and told them to remove the extended warranty. The finance person that came out literally shooed us away this time because they already had their payment.

He told us that some random paper they gave us in the paperwork was the bill of sale, even though it did not say the bill of sale. On Monday, my husband called to try and cancel the extended warranty and the finance guy asked him why he wanted to do that. My husband explained that he had done some research and found that Toyotas dont generally break down until after the extended warranty period had expired. The finance guy had the audacity to say well the thing is, Toyotas arent made the same these days!

If you have taken the time to read this incredibly long review, please take the time to do your own research. Visit Yelp and read the dozens of reviews all warning people about Future Toyota. Theres a reason many of their employees have left since they took over. Not everyone is okay with ripping people off.

Take your hard earned money elsewhere.

Make the 1 hour drive north, south, east, or west to find another Toyota dealer. These people are unscrupulous!

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Loss:
$750
Pros:
  • Product
Cons:
  • Play games
  • Did not give us a spare key
  • Do not respond promptly once they get their money

Preferred solution: Apology

User's recommendation: 1/10

Resolved
Laurence S Ykv

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| map-marker Los Angeles, California

Resolved: Window seals

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Updated by user Mar 26, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 10, 2024
To Customer support,
I purchased a 2023 Tundra Limited TRD 4X4 from Clovis Toyota in Clovis Ca. last year and have been satisfied with the truck except there is an issue now with the outer rear passenger window seals.

The vertical seals have separated from the glass leaving a gap between the glass and seal causing wind whistle and water mitigation. The bottom seals have a gap between the back vertical seal and the bottom horizontal seal allowing water to pour into the window panel. My Clovis Toyota service rep told me that Toyota would not fix the issue.

I have been a loyal customer of Toyota since 2003 and have not experienced quality issues like this that have not been addressed and corrected. Your response to this issue would be greatly appreciated.
Sincerely,
Larry
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Pamela S Rjs

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Ignored and not contacted at the number I gave them.

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Hello, I took my 2016 Toyota Highlander into the Heritage Toyota Service/Dealership on Music Fair Rd. in Owings Mills because I saw that Toyotas with the Pearl White paint were recalled.

I was upset at first because I did not get a recall contact from Toyota. I had to find out from the internet. So when I took it in I spoke to the service department manager. He took my information, looked at my car, filled in the information for another business to call me for the service.

Noone has called me. I cintacted Heritage service and asked to speak back to the service manager and he never answered my call. I had to leave a voice message to receive a call back. I never received a call back.

I then called again and told them to call my cellphone (410)530-****. I stated this had to be the call back number because I do not use the home number as my main contact. I never received a call back. I called 2 other times and spoke my concern.

Again no return. Now I am reaching out to you because I am frustrated and feel I am being ignored. The faulty paint is not my fault. I am entitled to have this recall service.

I need your help, please.

My name, contacts, and car information is below. Please text, email, or call, or do all 3 to contact me. I am a 5th grade classroom teacher, and I can not carry my phone with me at all times. A text will definitely reach me.

But I will accept email or a call. I just wat my car repaired.

It is an eye sore for me. Thank you in advance for your help.

Customer: Pamela Street-Ahmed

Cell phone: 410-530-****

Email: pstreetahmed@***.com

Car: 2016 Toyota Highlander Paint color: pearl white

License Tag: 3CF7182

Vehicle ID: 5TDDKRFH3GS237666

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Preferred solution: My car painted asap

Thuy C Dmj

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| map-marker San Antonio, Texas

Sellman no good

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- [] The people who sell cars here and lend money are unethical and inhumane. They already know that my 20 yr old daughter has no money, no job, no money to spend, and is currently living with my family.

I take care of her education. college and bought her a rav4 2022 and a Camry for my younger son to come and they just came for a oil change and maintenance while waiting too long so they asked about trading in the car and I did not agree with it and the RAV4 is mine and is in my name so my 20 yr old daughter decided to buy her own insurance with her own money but she didn't and the salesman went out of his way to cover her for a month just so she can take the car home she doesn't have her own insurance and wasn't able to afford it and even have to ask my son for his money so she could get the insurance so she could take the car home(keep in mind she has no job and is easily manipulated and they took advantage of her not knowing the mistake she about to make) I've accepted that she is 20 but the fact that they knew her living situation and income and still conceived her into thinking she wants the car she is just 20 doing doordash and they convince her to buy a 2023 50 grand car the sales man name -chrispolo Now if she gets into an accident she wouldn't be able to work and payoff her car I am not very fluent in English Bottom line is they taken advantage of me and my daughter they kept using she's 20 as a reason like she could make her own choice just be careful and be aware of sales tactics if you don't want the car say it you are not obligated to purchase even if you were there the

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Desia R

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Non performance passing the buck from manager to manager with no results to complaint

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Bought a car in August 2023 took it back with in 48 hrs of purchase , in &out back & forth no results & finally they kept the car gave us a loaner they still have the car am still driving the loaner ! Now as of yesterday you owe 8,000.00 & 250 for diagnostic. This repair is not covered by warranty !! This repair is nothing to do with warranty ! Lemon Law! Maybe . I still do not have possession of the car I am Still Paying the loan for !!!
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Loss:
$16
Pros:
  • Have filed complaint with toyota corporate

Preferred solution: Full refund

User's recommendation: New owners stay away from this dealer & service department. Staff turnover unbelievable!

EJ P

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| map-marker East Otto, New York

Address / warranty

Toyota - Address / warranty
The address is wrong on my app ? My app tells me my truck is parked at 4078 which is not correct ? It is parked at 4072 Kill Buck rd, Salamanca,Ny 14779 Also I have 2 cases against Luv Toyota in Lakewood NY with your contacts pertaining to them not Honoring their Warrantys and for 7 months now I still have no damaged parts that their service department damaged ? 5 phone calls back to 10-2-2023 With different people every time with no results? This dealership is responsible for damaging my Truck and not being held accountable?
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User's recommendation: You are going to be Disappointed dealing with Toyota

Victor S Kwl

Extremely poor design

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You would think that a car manufacturer like Toyota would have their *** together in this day and age. I recently bought a 2023 Toyota Tacoma and I'm shocked at the extremely poor design of the vehicle.

The transmission has such a delayed response that it could be considered a safety issue. I'm only 5'10" tall and struggle to get into the vehicle. I scrape my head every time I get into the vehicle. Did the designer not take into account that most of the worlds population are taller than the Japanese?

You have to be a contortionist to access the center console because of the way it is hinged. The climate control has a mind of it's own, changing functions indiscriminately. The windshield wiper washers don't activate the wipers all the time. The collision warning system is completely useless as it only sounds when it's too late.

This may seem a bit petty but the gas peddle is quite stiff.

All these idiotic designs make my experience with my new truck less than enjoyable. I would prefer my old 2009 Tacoma back.

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Preferred solution: Full refund

User's recommendation: Don't buy one

Connor M Dpy

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Brand new Tundra blowing black smoke

Toyota - Brand new Tundra blowing black smoke
Toyota dealer is trying to tell me it's normal for my brand new $100k TRD Pro to blow black smoke. The quarter panel above the exhaust is completely covered in black soot, this happens after a 30 minute drive.
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Preferred solution: Full refund

User's recommendation: Beware of the new Tundra engine.

Roberto F Emz

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POOR CUSTOMER SERVICE FOR SERVICE

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I had an appointment today 03/9/24 at 08:00. Arrived at 08:00 to the line of cars for service. They were very dissorganized. Noone asked if I have an appointment for service until I lover the window and asked for service telling them "I have an appointment". One of the employees told me "everyone have app. Which is not true. The worst experience ever. Very dissorganized and caotic place.
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Pros:
  • Good car
Cons:
  • People have no manners or minimum customer service

Preferred solution: Better service, more polite and organized people. Less agravation. Toyota must hire better quality personnel

User's recommendation: Look for another service office. Headquaters Toyota Miami Lakes/ Hialeahbis the WORST

Adilet K

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Bluetooth on Camry 2007 hybrid

Toyota - Bluetooth on Camry 2007 hybrid
Toyota - Bluetooth on Camry 2007 hybrid - Image 2
Toyota - Bluetooth on Camry 2007 hybrid - Image 3
Hello dear sir/madam, I am trying to connect my phone via Bluetooth on Camry 2007 hybrid and play some music, however its not working. Music still plays on my phone. How to solve this problem ?
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Preferred solution: A response

David D Yeg

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Web page is bad!

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Toyota - Web page is bad!
You can Not buy a car on a web page, at least most whom work for their money!!! Do I really need say more!!! They are asking me for more typing, dont no why, but its all about AI now: No personal intelligence !
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Pros:
  • To much ai
Cons:
  • Cars are great

Preferred solution: Price reduction

User's recommendation: Go look at the car!!!!