I purchased my car brand new in 2007. today is January of 2012.
I took my car in for a 4000.00 mile checkup. After completion I asked the technician how was my tires and he said they were fine. I then asked a second technician how was the tires and he said I needed 4 tires. He said i had lost a lot of threads.
he proceeded to tell me that the tires would cost me around about $800.00 dollars.
Then I asked whether I had a warranty on my tires. He then and not until then told me that I was in the tires for life . I had forgotten about that certificate. He then looked into the computer and told me that he would have to speak to the manager and get his approval.
He then after talking to the service manager told me that the manager said although I had regular oil changes and rotating of the tires I didn't have any alignments done and therefore he denied me that service.He also mentioned that money was taken from the cost of previous services to pay for this program.
so each time you came in for service to your car a part of that money went toward paying for your tires. This program is a Toyota scam.
Product or Service Mentioned: Toyota Car.