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Toyota has become just another large arrogant company who employs service agents who care little about customer satisfaction. They don't follow through with emails or phone calls in a timely manner nor do they aspire to improve.

I regret buying my $42K Tacoma due to Entune problems I have experienced since day one. Toyota has no interest in solving the problem in my opinion. They continue to string me along in hopes I will go away. Lemon Law lawyers seem to be the only resource to gain Toyota's attention.

Be sure that the dealership documents every visit you make because I have found they don't which will impact your case going forward. My advice in building a Lemon Law Case is to call the national service center daily and document your visits to the dealership with names, dates and the nature on the visit.

Product or Service Mentioned: Toyota Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $4500.

Preferred solution: Full refund.

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