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I have a 2012 RAV4 is 6800 miles on since I am on the family plan ladies free oil change the life but every time I take it in for service they want to charge me extra today I went in for oil change and they said they had to do the 30,000 mile inspection which will cost me around $135 I don't have 30,000 miles on my car I got less than 7000 they said they do that on time I had my car for 4 years I told them this is a rip off I pay $156 for extended warranty and he told me the service that they do if not covered by the extended warranty or the oil change so I dropped my family plan and they charge me $45 for an oil change I told him to wash the car when I first went there which is a service they provide they didn't even wash the car I'm going to write Toyota about it

Reason of review: Poor customer service.

Location: Columbia, South Carolina

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Go to a car wash. Not all dealerships have a car wash.

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