Toyota Phone Numbers and Emails

Toll-Free Number:

  • (800) 331-4331
    US
Send Message

Customer Service:

  • (877) 269-9788
    Honolulu
  • (877) 246-0916
    Kauai
  • (877) 855-8377
    Puerto Rico
  • (877) 239-8610
    Waipahu
  • (877) 275-6806
    Windward
  • +52 800 786 9682
    Mexico

Toyota Emails:

Jobs/ Career
info@toyota.com
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How to Contact?

Most Popular Number:

(800) 331-4331
US
Total calls: 2 450 Issues resolved: 85 Last call: Mar 28, 2024

What Is the Toyota Customer Service Phone Number?

The Toyota phone number for customer care is 1-800-331-4331. You can call Toyota customer service to get information and technical support. You can dial the Toyota customer care number for roadside assistance anytime, day or night. The professional assistants at this number will answer your questions and provide detailed instructions to fix the problem. They also handle customers' complaints and take notes on comments and suggestions. You can ask the customer support operators to redirect you to the right contact if you need to reach the Toyota corporate office.

If you require special assistance, dial 711 for TTY/TDD.

How Do I Contact Toyota Customer Support via Corporate Email Address?

You can contact Toyota support using the following address: info@toyota.com. The Help Center agents will answer your questions and provide assistance if you have any difficulties.

There is no direct Toyota head office email address in the website's contact list. However, if you need to talk to the official representatives, you can use contact@toyota.com. It also can be used as the Toyota head office complaints email.

The Toyota email ID you can address to reach the Communications Lead on accessibility issues is alison.powell@toyota.com. You can write to the following Toyota corporate email: marissa.borjon@toyota.com for website assistance.

If you wish to work for their team, send your resume to talent.acquisition@toyota.com.

Does Toyota Have 24/7 Customer Care?

You can reach Toyota customer service 24/7 at 1-800-331-4331. Regular Toyota customer service hours for this contact are Monday through Friday from 8 a.m. to 8 p.m. ET. It is also available on Saturdays between 9 a.m. and 7 p.m. ET for general inquiries and support. Note that you can call this Toyota customer service number 24/7 only if you require roadside assistance.

You can use one of the online contact forms on their website or email the customer care team directly if your inquiry is not urgent.
The official request can be sent to their regular mailing address: Toyota Motor Sales, U.S.A., Inc., P.O. Box 259001, Plano, TX 75025-9001.

PissedConsumer Club

Contact Information

Toyota Website:

Toyota Help Center:

Corporate Office Address:

Toyota Motor Sales, U.S.A., Inc.
19001 South Western Ave.Dept. WC11
Torrance, California 90501
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 a.m. – 8:00 p.m. (ET)

Saturday: 8:00 a.m. – 5:30 p.m. (ET)


Mailing Addresses

Plano

P.O. Box 259001

Plano, TX 75025-9001

San Juan

PO Box 195467

San Juan, PR 00919-5467

More contact details

Fax:

+1310-468-7814

Toyota Customer Service Reviews

1.8 / 5
Poor
Laurence S Ykv
Window seals
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

To Customer support,
I purchased a 2023 Tundra Limited TRD 4X4 from Clovis Toyota in Clovis Ca. last year and have been satisfied with the truck except there is an issue now with the outer rear passenger window seals.

The vertical seals have separated from the glass leaving a gap between the glass and seal causing wind whistle and water mitigation. The bottom seals have a gap between the back vertical seal and the bottom horizontal seal allowing water to pour into the window panel. My Clovis Toyota service rep told me that Toyota would not fix the issue.

I have been a loyal customer of Toyota since 2003 and have not experienced quality issues like this that have not been addressed and corrected. Your response to this issue would be greatly appreciated.
Sincerely,
Larry

Read full review
Tony J Abi
Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Poor custoSCAM ALERT ***
Really disappointed by the customer service at Nalley Stonecrest Lithonia Ga location. I booked a grand Highlander from this location on December 27th 2023.I saw the car I wanted there ,but that one doesnt have the bench seat.

The manager Kenneth told me a car with bench seat will come in 2 days, the only difference between the car there now and the one coming in 2 days is the seat. So I trust them that the one coming in 2 days also have moon roof. While I test drive I told the sales person Justin that, my 1 year old son will really enjoy this moon roof because it panoramic and goes all the way to the back. When I went to the location to pick up the car on the 29th they have the car there with bench seat.

But after all the sales procedure finish me and the sales person Justin realized this one doesnt have moon roof. I was really disappointed because I really wanted that for my son. I was ready to leave the car there and go back home.But Justin and another manger Oliver told me , I can take the car with me , they will find a car with moon roof from other location soon and replace it for me. I asked what you mean by replace ?

Oliver told me all I have to pay is the extra money for the moon roof. I agreed an left for there with the car. Then I dont hear anything back from them. Even when I text Justin I bearly hear anything back.

Then I contact Kenneth , he told me he will find a car for me. After 2 months finally they find a car. All this time I only used the car while I travel with my son. I kept it in garage most of the time to keep it safe and new.
When I reach here on February 27th to get the car, now everything changed.

They broke all the promise. They are saying my current car value went down by $5,000 . Now I have to pay $5,000 more to the car with moon roof.
I told them thats not what explained to me. One manager Micheal Trot dealt with me that day told me Oliver is not a manger, I shouldnt listen to what he said.
Basically they dont trust their employees there.
Micheal told me he will reach out to me Feb 28th before 12pm , after talk to the General manager , Richard Sanchez .
As usual he never call me back, so I reach him around 2pm and left message.

Later that day Kenneth called me with really nasty attitude and told me all they can do is give me $1,000 more. you can either take it or not. I told him thats not what explained to me, then he start yelling at me .
I called the location back and told the receptionist that I wanted to talk to Richard Sanchez the General manager. The lady told me he is currently busy , but she will pass the massage and have him call me back .

Its been almost 2 days since then And I still didnt get a call back from Richard.
I live in Lawrenceville and drove all the way to Lithonia because I really like the location when I bought a car from them in 2021.

This time they really broke my trust. Extremely poor customer service from ( Justin, Kenneth, Micheal and General manager Richard Sanchez).

Read full review
Tiffany R Itp
Terrible customer service

Im leasing a 2023 Tundra and hit a deer in December 2023. I have been waiting for parts to fix the truck since January.

Called the customer service line multiple times never get the same person! People promise a call back but one never comes. I called my local Toyota to see if they could help but no. I need a vehicle to get back and forth to work because rentals are very expensive especially for almost three months.

I havent asked for money i just asked to use one of their loaner vehicles.

But their answer is no. This has been a terrible experience!

Read full review
Lenin W
Problem with my new Toyota raize from uae. Engine vibration doors not functioning and rattling noise
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

Dear Toyota Customer Care Team,
I hope this email reaches someone who is willing to listen and take immediate action. I am writing to express my deep disappointment and frustration regarding the extremely poor service and unresolved issues I have been facing with my newly purchased Toyota Raize.(Engine number : WAA030***) Despite my excitement about owning a Toyota and my trust in the brand, my experience has been nothing short of a nightmare.
I purchased my Toyota car from the Al-Futtaim Dubai Festival City showroom with high hopes of driving a reliable and enjoyable vehicle. However, from the very beginning, I have encountered multiple problems that have greatly impacted my satisfaction and confidence in both Toyota and Al-Futtaim's service.
I visited the Sheikh Zayed Service Centre and the Dubai Festival City Service Centre with reference number 564****, hoping to get the issues addressed and resolved. One of the primary problems I've been facing is engine vibration, which is not only an annoyance but also a concern for the overall quality and safety of the vehicle. To my dismay, the service team at both centers dismissed my complaint by saying that it's "the character of the car." This response is not only unacceptable but also highly disappointing coming from a reputed brand like Toyota. I am appalled that a brand known for its quality and customer satisfaction would be so dismissive of a legitimate concern.
Furthermore, it's been more than a month since I registered my complaint, and there has been no progress towards resolving the issue.when i called today, the customer care agent told me that the complaint was closed without talking about how it got closed i don't know. This lack of urgency and accountability is completely unacceptable. My vehicle is still not functioning properly, and I feel utterly let down by the brand's failure to take my concerns seriously.
As if this weren't enough, I have also started noticing a rattling noise when playing music from door side and strange sounds coming from the dashboard when driving over small bumps also sometimes driver side door is also not functioning mileage of car is getting very low as 12 km /L which toyato said it will be good to get 18-21 km /L. This is not the experience I expected when purchasing a new car; it feels like I am driving an old, worn-out vehicle rather than a brand-new one.
I am at a loss for words to describe my disappointment in the quality of both the vehicle and the service I have received from Al-Futtaim Toyota. As a loyal customer, I expected much better, and I demand a swift and satisfactory resolution to these issues. I urge you to take immediate action to rectify the situation. I deserve to drive a reliable, safe, and enjoyable vehicle, and I expect the brand to stand by its promise of quality.
Contact me if any one see . Leninjas.w@***.com

Read full review

How Good is Toyota's Customer Service?

Mike S Nlp
Mike S Nlp
Feels Disappointed | Mar 26, 2024

I already did

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Tyquon Mnp
Tyquon Mnp
Feels Satisfied | Mar 08, 2024

First I was not a pissed customer, just a confused one, these cars have an awful lot of technology and are sometimes overly complicated for things like just playing music. The interface between phone and infotainment system was the source of my consternation. The rep took the time to help with the car and the phone.

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Lekesha Sxr
Lekesha Sxr
Feels Satisfied | Feb 21, 2024

Friendly and fast, great service
I do not like the idea of entering information on website for road assistance request thank you

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Maleeah Msr
Maleeah Msr
Feels Disappointed | Feb 13, 2024

The 2 different Dealership's, 2 different Mechanics...The Mechanic @ Sun Toyota. says all the Tundras do the same thing....OMG....you would need an emergency Recall... I checked other 2024 Tundra's and not one exhibits what mine does with pedal seepage....This Mechanic either outright lies, or he doesn't know a Rest Room from a golf course. I would never trust Sun Toyota after this encounter and a waste of hours. I then made appointment @ Clearwater Toyota and while watching the pedal sink to the floor, he denied seeing it. I have it on video with properties showing the sinking pedal..also have picture of pedal on carpet. Yesterday the Customer Service representative was going to email my claim number but never did... My email is.... astro.pcs@***.net......
P S.. I went to school for the Kelsey Brake System and Drum brakes. I can pass any test you throw at me. I am not wrong. My Dad was a NASCAR Driver. I have proof.....I went to several schools and classes. I must say the young Mechanic @ Clearwater Toyota must have listened to me about the bleeding procedure as now, spongy pedal is now able to pump up pretty solid but needs 1 more bleeding, which when Master Cylinder is changed my brakes will be safe again. I no longer want the extended warranty as this experience shows Toyota Dealership's do not honor warranties. I guess they never will. I regret my decision to but this Truck with no warranties. I need this Master Cylinder changed, air in System had to be original cause of failure..Mechanic got 95% of spongy to solid so now a Master Cylinder will finnish with excellent brakes with no seepage. If I buy and change Master cylinder, you wont believe me, so where would you like me to go? They will tell you I am correct. Google brake seeps to floor..95% will be Master Cylinder. I will travel if you have an honest Dealership.

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Lajada Ock
Lajada Ock
Feels Disappointed | Feb 08, 2024

Based on my experience, it is highly unlikely that I would recommend purchasing a Toyota, based on my past experience with the customer services at both the local dealerships in my area. Also, I am very disappointed with Toyotas customer service at the national level. My vehicle issue was reported two years after purchase. After returning my vehicle on several occasions concerning the problem, Toyota failed to resolve my noise issue. During the period of October/November '2023, Landers Toyota in Little Rock, Arkansas kept my vehicle for a month, declared the problem resolved, and I picked up the vehicle, only to be aggravated by that noise while driving round trip, from Little Rock to OKC. This testimony can be verified via Toyotas' records using the vehicle vin.

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Latrese Ldb
Latrese Ldb
Feels Disappointed | Feb 07, 2024

I was referred to vehicle resolution for good will, which he said was not a guarantee they can help me that is best he can do. Still waiting for a call or email from them, problem not resolved

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Summary of Toyota Customer Service Calls

2.6K TOTAL
CALLS
05:18 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Toyota?

Product/ Service Question:

  • “Cannot connect to Bluetooth”
  • “A broken seat part”
  • “I wanted to order a prius prime and they told me they can't get them a toyota dealer so I order the prius limited and that be 3 to 5 months????”

Request for Information Question:

  • “Inquiry”
  • “Need roadside assistance”
  • “Check on a payment”

Payments and Charges Question:

  • “Put a down payment on a car in September now they tell me they can't get it”
  • “Double Deduction of Car Bill”
  • “Discuss my payment plan”

Staff Question:

  • “Haven't heard back on service for my truck”
  • “Poor service”
  • “Customer service”

Return/ Replace Question:

  • “My vehicle was in shop for over a month at World Toyota in Chamblee Georgia to get a transmission replacement that was recommended by the service department. I got back my car check engine light came back on, I bought it back and found out it was not”
  • “My 2015 Avalon arm rest is all cracked up for maybe 3yrs now and it is flaking off... is there a recall for replacement”
  • “Return new car”

Account Question:

  • “Because I see my balance is too high I make a payment for $ 200 plus another payment of $ 1000”
  • “Locked account”
  • “Account”

Shipping and Delivery Question:

  • “Haven't received a check they sent me letter saying I was going to receive”
  • “Delivery”
  • “To see why I haven't received payment info”

Employment Question:

  • “Payoff”
  • “10 day pay off”
  • “Pay offf whole price leasing car”

Activation/ Cancellation Question:

  • “Trying to cancel my service contract since 11/2023”
  • “App to activate my phone app won't open”
  • “Renew”

Refund Question:

  • “Refund”
  • “Refund of my extended warranty”
  • “I bought Toyota Highlander they charg me over 10000 I need my money back”

Cards Question:

  • “Credit card”
  • “Lost card”
  • “Sd card”

Website/ Application Question:

  • “Melting dashboard with site impairment”

Other Question:

  • “Unsatisfied customer of a 2012 Tacoma”
  • “Want to know why toyota won't supply new taca tailgate parts.”
  • “Trying to deal with recall”

About

Related Companies

Toyota Kirloskar Motor, Toyota Australia, Rivertown Toyota, Don McGill Toyota, Toyota Motor Europe

Summary

Toyota Motor Corporation is a multinational corporation. The company is also the largest automaker in the world. Toyota Motor Corporation was founded in 1937 by Kiichiro Toyoda. It was a spin-off from the father's company Toyota Industries. The company is headquartered in Toyota and Nagoya in Aichi Prefecture as well as in Tokyo. Toyota owns and operates Toyota, Scion, Lexus brands and has a own the majority of shares of Daihatsu Motors, and is a minority shareholder of Isuzu Motors, Fuji Heavy Industries, and the motorcycle, marine craft and engine manufacturer Yamaha Motors. Toyota operates 522 subsidiaries. Toyota entered the North American market in the 1970s.

Toyota reviews and complaints

Toyota is ranked 52 out of 599 in Auto category

Area Served

USA, Asia

Payment Methods

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