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  • Customers like
    • Good service 2
    • Derrick 1
    • Rental department 1
  • Customers don't like
    • Warranty 8
    • Attitude 5
    • Do not stand by their product 5

I have a 2013 Tacoma and a noise started coming from the driver side differential bearing. I initially took the truck in March 2015 at 40k miles and the service tech stated he couldn't hear anything even though I could hear it sitting in the vehicle next to him. Fast forward to now January 2016 and 59k miles. The noise is still noticeable so I take it back to the dealer before my warranty runs... Read more

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I have a Toyota Corolla that I bought right before the Toyota recall issue began. I have gone many times to the service center for recall repairs and have had to wait for hours each time. Toyota does not provide loaner cars or p/u service (they provide a shuttle for w/in 5 miles of the service center, which does not help). I was just sent yet another recall notice; they cannot guarantee less than... Read more

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I live in Ithaca NY - a avg of 150 inches of Snow in Winter and this is the purpose of me buying as Tacoma Pickup 4WD truck - period. However on Jan 13, 2016 I took my truck for a NYS Inspection and found out that a recall existed for my vehicle on leaf springs cracking. Sure enough my truck did have a broken leaf spring and failed the inspection. Then the shocker. The dealer quoted TOYOTA POLICY... Read more

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My car looks like it has either the measles or acne. There are bubble spots all over the exterior of the car. They claim it is from bird droppings and is not covered under the warranty. Are you expected to have an umbrella covering your car all the time. The clear coating needs to be redone on the entire car. Responses from both local and corporate Toyota have been spotty and full of lies. I... Read more

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I have a new 2015 Toyota Corolla. Car mats literally came apart at the seams when I picked them up to clean the floor. It has been over 4 months waiting for them to replace them. I told them that it was unsatisfactory, they told me that it just doesn't work that way. They said they are waiting for some to 'turn up'. They say they have my information and they will call me when they have some... Read more

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My mother, a gentle 77 years old retired nurse and school teacher went to Toyota of Orlando to buy a car with me and her autistic son. She was pre-approved from her bank with low interest rate. I helped her to get the approval from the bank. The bank said to go down and pick out the car you want. My mother picks out a silver Toyota Camry that was Pre-Owned $15,995. She came back in with her... Read more

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I just tried to use their email complaint address and it didn't work either, will never buy a Toyota again. I have ALWAYS made appointments and they have NEVER delivered on time. They took eight hours to do a free oil change for which I had a seven in the morning appointment. They dented my truck and denied doing it. They had me drop it off on a Sunday night for early service the next day and... Read more

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I bought a Certified Pre-owned vehicle from the Auto Nation Toyota dealership a few months ago (financed through Toyota Financial). The car was said to have excellent health and be under extended warranty, etc. The car has since broken down twice. The first time, the dealership refused to listen to my knowledge of what was wrong and basically strong-armed me into buying a battery (which was not... Read more

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just bought a hilux dual cab ute from pacific toyota in cairns we have had good dervice from the sales daniel to the lady who does the handover and the lady who organized the rust proofing anf window tinting but diferrent story with service dept purchased seat covers for ute and booked them in to have fitted when my husband got home i found the rear seat cover not fitted so rang they booked in... Read more

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talked to toyota today and was told battery ;inverter and control modsal was warrentted to 100k;i said i have 100,200 miles;they reply i was out of luck!8 years or 100 k;i trusted toyota but cooperate heads are bad now;i ll buy vw or chevy but i dont trust toyota ;they did not even say they would look at it free;100 dollars for tec to look at it.toyota is no better than GM.crysler will replace... Read more

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